Shipping policy

Shipping & Delivery Process – Sleek Office Furniture

Shipping times vary depending on the manufacturer and specific product. Once you place an order with us, the following steps outline the process from purchase to delivery:

Order Verification – After receiving your order, we first confirm stock availability with the manufacturer.
Processing & Shipping –
- If the item is in stock, it is processed immediately and typically ships from the manufacturer’s warehouse within 24-72 business hours.
- If an item is back-ordered, we place the order on hold while searching for suitable alternatives. Once a replacement is found, order processing resumes, and the item is shipped accordingly.
Tracking Information – Once your order is booked and shipped with a freight carrier, you will receive an email containing a tracking number to monitor your shipment.
Scheduling Delivery – If your order is shipped via freight, the carrier will contact you when the shipment is nearing your location to arrange a delivery time.
Freight Shipment Preparation – Before receiving your freight delivery, please review our Freight Receiving Guide to ensure a smooth process.

We ship all items through UPS, FedEx, USPS, or freight carriers.

For any questions regarding shipping or delivery, feel free to contact Sleek Office Furniture – we’re happy to help!

Shipping & Delivery Instructions – Sleek Office Furniture

When your shipment arrives, you are responsible for unloading the pallets from the truck using a forklift or pallet jack unless you requested Liftgate Delivery or White Glove Service at the time of purchase. Liftgate Service ensures the palletized furniture is unloaded from the truck and placed in your driveway, parking lot, or street.

If you opted for Inside Delivery, please note that this is a threshold service. The carrier will bring the palletized boxes inside the building or garage, provided there is a sufficiently large doorway and a flat entry path. You will be responsible for moving the shipment to its final destination. If you do not have a loading dock or forklift for unloading, Liftgate Service will be required.

For additional assistance in moving items within your building, please contact us via phone or email for a custom quote. White Glove Service is available during checkout, though additional fees may apply based on your location. This service includes removing boxes from the pallet and placing them in your chosen room but does not include assembly. If items need to be moved beyond the ground floor, a freight elevator is required.

After placing your order, you will receive a confirmation email containing a link to this page, your Sales Receipt, and a tracking email. A Delivery Checklist will also be sent separately 2-3 days after purchase for reference upon delivery.

Step 1: Unload and Collect Paperwork

Upon delivery, you will receive:

Delivery Receipt – Provided by the driver.
BOL (Bill of Lading) – Found in a plastic envelope taped to the top of the pallet. Look for a label stating “PACKING SLIP ENCLOSED.” If missing, contact us for a list of shipped items for reconciliation.

Step 2: Inspect All Pallets and Cartons

Check for visible damage – Before the driver leaves, inspect each pallet or box carefully. The shipment should arrive evenly stacked and banded. Do not refuse delivery, but if there is visible damage (crushed, ripped, scuffed boxes, holes, shoe prints, or items falling off pallets), mark "DAMAGED" on the delivery receipt.
Confirm box count – Compare the number of packages received to the BOL and Packing Slip. If there are discrepancies, note them on the delivery receipt.

Step 3: Sign the Paperwork

Sign for the shipment – If everything appears in order, sign for the freight. If there are damages or missing items, do not refuse delivery. Instead, document the issues on the delivery receipt and contact Sleek Office Furniture for assistance.

Step 4: Final Delivery Inspection

Within 48 hours of delivery, inspect all items externally and compare them with the BOL to ensure accuracy. If you need help locating your order details, reach out to our team.
Before installation, inspect packages internally for any hidden damages.

In Case of Damage or Defective Items:

Do not discard cartons or packing materials until instructed by Sleek Office Furniture. Disposing of them before your claim is resolved will void your claim.
Take photos of damaged packaging before opening, as well as the damaged area, item number, and PO number on the box.
If damage was not noted at the time of delivery, carriers require photos of the packaging to process a concealed damage claim. In cases of manufacturer defects, images of the packaging and SKU labels will be needed.

Filing a Claim with Sleek Office Furniture

Report external damage or shortages within 48 hours of delivery. Claims made after this period will not be accepted.
Required information for claims:
- SKU number and quantity
- Description of damage
- Photos of the damage and packaging
- Image of the overall box
Contact us to start a claim:
- Email: support@sleekofficefurniture.com

Once submitted, our claims team will review and respond as quickly as possible, usually within 24 hours. If additional information is required, you must respond within 72 hours to keep the claim open. If no response is received within this timeframe, the claim will be denied.

Damaged merchandise must be kept in its original packaging at the delivery location until the claim is resolved. Disposing of the product or packaging before resolution will void the claim.

For any questions, feel free to contact Sleek Office Furniture – we’re here to help ensure a smooth delivery experience!

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